A personal project for Fresh Tilled Soil's AUX Program, UX/UI Design
School systems make it challenging for parents to rely on school meal programs. Menus are not easily accessible nor informative, leaving many parents and students in the dark when it comes to ordering based on nutritional, calorie, ingredient and allergy information.
A comprehensive school lunch application for families that allows users to browse weekly menus, filter student dietary restrictions and place orders accordingly. The mobile app also enables parents to add lunch money funds to a child’s account and track order history.
As an apprentice for Fresh Tilled Soil, I was given the 9 week challenge of identifying a problem in the food and drink industry, and solving the problem using a user-centered design approach. Through talking to friends, family members and coworkers, I discovered that many parents do not trust their children to select healthy lunch options at school. To avoid this, many parents opt to pack homemade lunches every morning, 5 days a week, all school year long - which is not only time consuming, but also expensive for many families. Using design thinking, I knew I could create a solution that would enable parents to confidently rely on school meal programs for their children.
Understanding the existing structure and getting to know my users:
Because my goal was to design a mobile app for parents, I began interviewing parents of elementary and middle school children and students. My goal was to understand what the current school lunch experience looked like - especially the ordering and payment processes. Through these interviews, I discovered key insights that would help me build a successful digital ordering platform.
Developing a persona:
Based off the interviews and user research, I incorporated user needs, motivations and concerns/frustrations to create a representative user of my product. By taking the time to create a persona, I had an easy way to refer back to my end user throughout the design process.
Mapping out the user experience:
Creating an experience map allowed me to capture and communicate the interactions between parents, students, the school lunch vendor and school administration. Although I focused on the parent’s user experience during this specific design challenge, documenting the entire map allowed me to view a larger picture of how my product would fit into the school lunch experience as a whole (since parents are not the only ones involved!)
Prototyping, usability testing and iteration:
After drawing rough user flows, I then moved into Sketch to create a black and white, low fidelity prototype. I assigned 3 different users a series of tasks such as “Order pizza on Monday” and “add $20 to your kid’s account” to see how real users were able to use the product. By identifying pain points, I was able to iterate and improve the product before applying visual design. See the UI design take shape below!
The below screen is a live, clickable prototype of my final deliverable. Take a look!